Regional Long-Term Care Ombudsman Program
What is an Ombudsman?
Debra Sheard, Ombudsman
An Ombudsman is an advocate for resident’s rights and is responsible for investigation complaints made by, or on behalf of, nursing and adult care home residents. Ombudsmen work with residents, family members, concerned citizens, facilities, as well as public and private agencies to enhance the quality of care and quality of life for residents in long-term care facilities.
The North Carolina Ombudsman Program, as established by the Older American’s Act, consists of individuals at the state and local levels. The Regional Long-term Care Ombudsman is located at the Albemarle Commission Area Agency on Aging.
What does an Ombudsman do?
- Advocates for Resident’s when their legal rights have been violated or they are not receiving proper care or assistance
- Investigates Concerns from the residents of nursing and adult care homes, or from others on their behalf, as they relate to resident’s rights, services, and benefits. Complaints may be against facilities, government agencies, programs, or other services providers.
- Mediates Disputes between long term care residents and facilities as well as private and government agencies on behalf of the residents.
- Provides Technical Assistance to residents, families, and staff in areas including: care planning, family and resident councils, resident transfer and discharge, ling term care placement, etc.
- Promotes Elder Abuse Awareness within communities.
- Monitors long term care facilities
- Educates the public on long term care issues and promotes increased community involvement in long term care facilities.
Contact the Ombudsman
Debra Sheard
Regional Ombudsman
512 South Church Street
Hertford, NC 27944
(252) 426-5753 ext. 225
